EXPERTLY DESIGNED CLASSES CREATED JUST FOR YOU!
De-Escalation
De-Escalation
Introducing A New Training Course!
Working with the public in the service industry is hard. This experience was severely heightened as we all navigated covid and serving the public during a pandemic. Many service workers left the industry. Those who remain are saddled with the reality that de-escalation has become a part of their daily responsibilities. However, without the right tools and resources cafe workers are ill equipped to deal with this stressful and often dangerous reality.
There is only so much that business owners can do about the challenges that their teams are facing. but there is one thing they absolutely can do, and that is provide training and education. Coffee shop owners must adapt to this new normal and add de-escalation training into their onboarding and ongoing training.
This interactive 2 hour online training walks through:
Self awareness and personal wellness.
The effects of stress on us mentally, emotional and physically.
Communication skills and adapting to others.
De-escalation basics and tactics.
Assessing escalated situations.
A framework for the most challenging situations.
How to support as a bystander.
Working through common scenarios.
How to restabilize.
Learning from conflict.
Prevention and processing.
Plus small group conversation and group participation.
After this course, you’ll be empowered to:
Self asses and practice wellness in the workplace.
Adapt your communication.
Remain in control of the situation.
Feel more confident in challenges situations.
Minimize and prevent extreme escalation.
Keep yourself, coworkers, and guests safe.
Continuously build on your knowledge and skills of de-escalation.
Even implementing these valuable skills outside of work as well!
Interested in a private class for your team?
We can do that! Reach out for pricing.
Download the Curriculum
Interested in teaching de-escalation to your own staff? Download the curriculum now and take it into your own hands!
The download includes:
Editable slides to personalize to your brand.
A written curriculum walking you through the learning objectives and slide by slide instruction.
An instructional video taught by Laila Ghambari.
CLASS OFFERED ON A SLIDING SCALE FOR ACCESSIBILITY
1 Location or Less
$299
2-5 Locations
$499
5+ Locations