COFFEE SHOP EDUCATION
COFFEE SHOP EDUCATION
Buildering a Better Business: MANAGEMENT & LEADERSHIP
This is a recorded class offering you self paced education via the Coffee Knowledge Hub on behalf of the Specialty Coffee Association.
Foster exceptional leadership and cultivate a motivated team. In this revised digital edition of the workshop, coffee shop owners and managers will learn proven techniques in effective communication, team empowerment, and cultivating a positive work culture. Discover the secrets to nurturing a happy and engaged team, driving productivity and customer satisfaction. Elevate your business through effective management and leadership, setting the stage for continued growth and excellence.
Topics Covered:
Setting the Tone as a Leader: Principles of Leadership
Hiring Well: Finding and fostering great talent
Onboarding: The First 30 Days
Effective Communication: Tools and Strategies
Opportunities for Growth: Turning employees into leaders
DE- ESCALATION FOR COFFEE SHOPS
Introducing A New ONLINE Training Course!
Read more about the class in this article by Fresh Cup Magazine.
Download the Curriculum
Interested in teaching de-escalation to your own staff? Download the curriculum now and take it into your own hands!
The download includes:
Editable slides to personalize to your brand.
A written curriculum walking you through the learning objectives and slide by slide instruction.
An instructional video taught by Laila Ghambari.
CLASS OFFERED ON A SLIDING SCALE FOR ACCESSIBILITY
1 Location or Less
$299
*This product is priced on a sliding scale for accessibility.*
Are you ready to offer de-escalation training to your staff?
Not just your existing staff, but all your new hires to come!
This download includes:
The Class Curriculum
A Video Tutorial
Editable Slides in Canva and Google Slides
Support you team with this comprehensive training, built by HR professionals, baristas, industry veterans, cafe owners, people managers, and operations leaders.
Contents are informed by national de-escalation programs, vetted by HR professionals, and adapted with extensive experience.
*Receive $65 dollars off the download by attending a virtual class first: https://lailaghambari.as.me/de-escalation
2-5 Locations
$499
*This product is priced on a sliding scale for accessibility.*
Are you ready to offer de-escalation training to your staff?
Not just your existing staff, but all your new hires to come!
This download includes:
The Class Curriculum
A Video Tutorial
Editable Slides in Canva and Google Slides
Support you team with this comprehensive training, built by HR professionals, baristas, industry veterans, cafe owners, people managers, and operations leaders.
Contents are informed by national de-escalation programs, vetted by HR professionals, and adapted with extensive experience.
*Receive $65 dollars off the download by attending a virtual class first: https://lailaghambari.as.me/de-escalation
5+ Locations
$699
*This product is priced on a sliding scale for accessibility.*
Are you ready to offer de-escalation training to your staff?
Not just your existing staff, but all your new hires to come!
This download includes:
The Class Curriculum
A Video Tutorial
Editable Slides in Canva and Google Slides
Support you team with this comprehensive training, built by HR professionals, baristas, industry veterans, cafe owners, people managers, and operations leaders.
Contents are informed by national de-escalation programs, vetted by HR professionals, and adapted with extensive experience.
*Receive $65 dollars off the download by attending a virtual class first: https://lailaghambari.as.me/de-escalation